Measurement and Performance Tracking
2022–2023
Championing Meaningful Performance Tracking & Measurement
Development of Haleon’s First Holistic Measurement Programme

Overview and Key Challenge
Panadol is a global pain relief brand with a footprint of more than 140 markets. It also has a very wide portfolio of products for a broad range of audiences (from children to adults to older adults), relieving multiple types of pain occasions (fever, headache, period pain, joint pain etc).
The Global Masterbrand campaign was strategized and crafted to drive global brand consistency across the world and across its audience segments. This was a huge undertaking, given the scale of the brand, market presence as well as the complexities of navigating the regulatory communication guidelines for medicated products.
With the investment put into the campaign, one can imagine the level of scrutiny placed on understanding its performance. However, given its scale and channel coverage, driving meaningful understanding of the results was an uphill task.
My Contribution
As the Campaign Measurement Lead, I developed a comprehensive toolkit to enable both global and market teams to evaluate campaign performance holistically against business and communication objectives.
For the first time across Haleon’s global brands, I introduced a unified measurement framework and tracking system. This streamlined performance tracking, allowing stakeholders to seamlessly access insights—from high-level brand health metrics to granular asset-level data, such as View-Through Rates (VTR). The framework also integrated the Expert/Health Care Professional (HCP) program, previously siloed, into the broader performance analysis, providing a more cohesive view of overall impact.
With these tools, senior stakeholders could quickly assess how campaigns were driving key objectives globally, while marketing teams gained actionable insights to engage agencies in optimizing performance.
Additionally, I championed the adoption of a Single Optimizing KPI approach, simplifying performance evaluation and helping teams stay focused on the metrics that mattered most. This initiative demystified measurement and reinforced the importance of aligning KPIs with strategic objectives.
This framework was later adopted as a best practice and further refined by the enterprise-level Global Digital Analytics team.
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